3/29/2021 0 Comments Octopus Energy Review
I transferred her electricity to Octopus (the property is electricity only).Octopus asked us a month later to read the meter again and it was apparent the meter was not recording her usage.I contacted Octopus who were very helpful and arranged for the meter to be replaced.It took months for the Octopus to actually arrange for the meter change.
To cut a long story short it took 11 months to get the meter changed and, in order to reach that point I had to write direct to their CEO. ![]() Recently my mother has been contacted again and asked for meter reading (please bear in mind this is a Smart meter that should send readings directly, and that she is housebound and unable to pop out to read the meter very easily). No problem say Octopus any chance of a family member sending a photograph to check the meter is working. Yep no problem. Her is the but part - after a year of not amending her payment a member of staff emailed her today to change her tariff to a new one, one she had not asked for and one that is considerably more expensive. To sum up, a year to get a meter changed, 15 month Slater they havent sorted the billing and now she is being pressurised to take a more expensive tariff. I can honestly say Octopus has provided the worst energy supply experience that anyone I know has ever had. They were asked to move her to actual payment (ie pay each bill in full). This has taken them over a month despite promising to do it straight away.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |